Refund policy

We want you to love what you ordered. If something isn't right, here is how returns and refunds work.

1. Return window

You have 30 days from the day you receive your order to request a return.

2. Conditions

To be eligible for a return, the item must be unworn, unwashed and undamaged, with its original tags attached and in its original packaging. Please include your order number with the return.

Items that cannot be returned: worn or washed items, items without their original tags, and gift cards.

3. How to start a return

1. Email us at info@ruesable.com with your order number and the item(s) you want to return.
2. We reply within 24 hours on business days with the return address and instructions.
3. Ship the item back with a trackable shipping method and send us the tracking number.

Please do not send items back before contacting us. Packages sent without a return request cannot be processed.

4. Return shipping costs

If you return an item because you changed your mind or ordered the wrong size, the return shipping cost is paid by you, and the original shipping is not refunded (shipping to you is free). If the item arrived damaged, defective or wrong, we cover all costs (see section 5).

Returns are sent to our fulfillment partner's returns center: Building 9, 4th Floor, No. 49 Jinfu 2nd Road, Liaobu Town, Dongguan, Guangdong 523000, China. We confirm this address and the instructions when you request your return. Because this is an international return, it may take 2–3 weeks to arrive. For a change-of-mind or wrong-size return, you pay the full international shipping cost and any customs clearance charges. The cost depends on your carrier and the weight of the package, and it can be a large part of the item's price, so please check it with your carrier before you send the item. Please choose a service that prepays all charges: the returns center cannot pay fees on arrival, and a package held at customs for unpaid charges cannot be received. Your refund is then handled as described in section 6.

5. Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a photo. We will send a replacement or a full refund, including any shipping costs, at no cost to you.

6. Refunds

Once your return arrives and is inspected, we email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take a few additional days to post the credit.

If more than 15 business days have passed since your refund was approved and you haven't received it, contact us at info@ruesable.com or through our contact page.

7. Exchanges

Need a different size or color? You can exchange an unworn item within 30 days of delivery. Email us at info@ruesable.com with your order number and the size or color you want. Send the item back (return shipping is paid by you, as with any change-of-mind return), and as soon as it is received we ship the new item to you free of charge.

8. Restocking fees

We do not charge restocking fees.

9. Contact

Store name: Rue Sable
Company name: Shalev Nachmany (sole proprietor)
Company address: Uri Nisan 5, Ramat Gan, Tel Aviv District, 5240605, Israel
Warehouse address (fulfillment partner): Building 9, 4th Floor, No. 49 Jinfu 2nd Road, Liaobu Town, Dongguan, Guangdong 523000, China
Email: info@ruesable.com
Contact form: Contact page
Customer service: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time, ET). We reply to every message within 24 hours on business days.

Last updated: November 2, 2026