Shipping policy
At Rue Sable, we want every order to arrive smoothly. This page explains where we ship, how long it takes, and what it costs.
1. Where we ship
We currently ship to all 50 United States. We do not ship to PO Boxes or APO/FPO/DPO addresses.
2. Where your order ships from
Rue Sable is based in Israel. Our garments are produced and shipped by our fulfillment partner's warehouse in Dongguan, China, directly to your door. Your order may arrive in more than one package if it contains several items.
3. Shipping cost
Free standard shipping on all orders to the United States, with no minimum purchase. The price you see at checkout includes the product and shipping. We cover any US import duties on your order, so you pay nothing on delivery. If a carrier ever asks you for import charges, contact us before paying and we will take care of it.
4. Processing and delivery times
All times are in business days (Monday to Friday, excluding US public holidays).
| Step | Time |
|---|---|
| Processing (preparing and handing your order to the carrier) | 2–3 business days |
| Transit (from our partner's warehouse to your door) | 7–12 business days |
| Total estimated delivery time | 9–15 business days |
Orders placed before 6:00 PM Eastern Time (ET) on a business day begin processing the same day. Orders placed after that, or on weekends and holidays, begin processing the next business day.
Delivery times are estimates. Carrier delays, weather and peak seasons can occasionally add a few days. If we expect a delay on your order, we will email you.
5. Tracking your order
As soon as your order ships, we send you an email with a tracking number. You can follow your package at any time on our Track Your Order page.
6. Incorrect address or failed delivery
Please check your shipping address before placing your order. If a package is returned to us because of an incorrect or incomplete address, or because delivery failed after the carrier's attempts, we will contact you to arrange a new shipment. Additional shipping costs may apply in that case.
7. Lost or damaged packages
If your package is marked as delivered but you did not receive it, or if it arrives damaged, contact us within 7 days of the delivery date at info@ruesable.com or through our contact page. We will work with the carrier to find a solution, which may be a replacement or a refund.
8. Contact
Store name: Rue Sable
Company name: Tarvelo Ecom
Company address: Uri Nisan 5, Ramat Gan, Tel Aviv District, 5240605, Israel
Warehouse address (fulfillment partner): Building 9, 4th Floor, No. 49 Jinfu 2nd Road, Liaobu Town, Dongguan, Guangdong 523000, China
Email: info@ruesable.com
Contact form: Contact page
Customer service: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time, ET). We reply to every message within 24 hours on business days.
Last updated: November 2, 2026